IT Operations Manager

Job ID


We are seeking and IT Operations Manager for a client in Pembroke Pines, FL. In this role, you will be managing a team of System Admins and Technical Support reps. You will also be responsible for the company's infrastructure and security strategy, ensuring chosen vendors are scalable and cost-effective. 


This is a hands-on manager role. 


  • Lead in the following areas: Network, Security, NOC, Systems Engineering, Help Desk/Support
  • 24/7 support of IT systems 
  • Monitor and manage all system and network performance 
  • Manage all infrastructure including data centers
  • Design/deploy telecomm wiring for locations
  • Design/deploy Exchange, Active Directory, POS and other systems to locations
  • Design/deploy all security infrastructure for all locations 
  • Ensures compliance with vendor licensing
  • POC for telecom providers
  • Ensure vendors are meeting their contract requirements
  • Act as tier 2 + 3 support for any issues outside of the expertise of team
  • Manage system admins including providing training and assistance for any complicated issues
  • Manage team of Technical Support Engineers and act as top-tier support 
  • Manage entire IT environment including SAP, Microsoft, Cisco and other products 
  • Understand our business to better improve business strategies, infrastructure, and technology 
  • Design disaster recovery plan
  • Lead operational planning
  • Create and manage maintenance schedules 
  • Write and implement polices and procedures 
  • Manage deployment/monitoring/maintenance/upgrade of all locations and systems
  • Create RFP's and bids for projects
  • Negotiate with vendors 
  • Approve purchases
  • Make recommendations for environment upgrades
  • Work with IT leadership to improve organization 
  • Provide leadership including performance reviews and hiring of new staff
  • Oversee Help Desk/Support Services Service Level Agreements (SLA’s).




  • BS Degree
  • Experience managing others
  • Experience managing IT operations for retail environments with storefront locations
  • On-call support as needed 
  • Knowledge of TCP/IP, SMTP, CLI, DOS, HTTP, HTTPS, FTP, SFTP, SNMP, DNS, LDAP, iOS, Subnet, IP, NTFS, FAT, FAT32,
  • Exposure to programming languages such as .xls, .xlsx, .mdb, sql, MySQL, .NET, Powershell
  • Hardware troubleshooting 
  • Experience with SLAs 
  • Experience managing IT assets including inventory and documentation 
  • Experience with ERP, CRM, BI tools, POS, SharePoint, Project Management Tools
  • Experience with VMWare
  • Experience with Redgate and/or VEEAM
  • Azure a +
  • BS Degree
  • 10+ years of IT with 5+ in leadership
  • Retail and/or healthcare preferred
  • Experience in 24/7 environments 
  • Strong communication 
  • ITIL experience 
  • Strong leadership experience 
  • Data center/co-location experience 


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