PROTECH

Junior to Mid-Level Business Analyst Roles - Software Implementation

Job ID
2017-4405
US-FL-Plantation

Overview

Are you passionate about customers? Do you have an interest in technology and becoming a Business Analyst for a Software Industry Leader? Do you enjoy traveling and helping others learn new technologies? If so, this is an opportunity to dive into technology and become a Business Analyst helping customers in the implementation of our industry leading software as a service. Training is provided, but here's the basic skills that would make you a great candidate:

  • College degree, if it's in a people-focused major (ie psychology) even better
  • Experience in a client/people-facing capacity
  • Strong critical thinking skills and ability to explain things clearly
  • Candidates with previous software implementation/BA positions given priority consideration

Responsibilities

What you'll be doing:

  • Traveling 50-70% to our clients to make sure their implementation and training goes smoothly
  • Work with the customer to understand their unique business processes and requirements and make sure their needs are met in the implementation 
  • Determine and document any issues/gaps and provide clients with creative solutions to meet their business goals (gap analysis) 
  • Train clients based on their unique system, which might include one-on-one or group sessions 
  • Make sure the system is configured based on the client's needs and business rules 
  • Work with the client on internal testing (User Acceptance Testing) and evaluate if it is meeting expected results 
  • Track meetings, provide status reports and other documentation to project leader

Qualifications

What you bring to the table:

  • Some experience traveling/interfacing with clients, ideally for a Software Company
  • College degree in liberal arts preferred (not required for uniquely qualified candidates)
  • Experience working with customers directly 
  • No fear in presenting to potentially large groups/running training sessions 
  • Proficient in MS Office Suite, Visio, other web technologies 
  • Experience in documentation, ideally business/system requirements
  • A plus: SaaS software implementation skills or software training
  • Candidates with previous software implementation/BA positions given priority consideration

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