PROTECH

  • Systems/Network Engineer

    Job ID
    2018-4484
    Category
    Information Technology
    Type
    Regular Full-Time
    Location(s)
    US-RI-Cranston
  • Overview

    We are seeking a Systems/Network Engineer with strong technology solutions experience. Experience working for a managed service provider is a big plus, but not required. This role is approximately 75% systems with 25% networking. 

     

    This is an individual contributor providing technical leadership to our teams. In this role, you would work closely with our sales team to design and implement systems. This role often is working on multiple projects at a time so multitasking is a must. 

     

    This position is also available in a variety of cities, see our career center for full list. 

    Responsibilities

     

    • Act as technical lead and implement/solve complex challenges
    • Advice clients on systems needs and upgrade opportunities 
    • Act as a high-level technical consultant and ensure client satisfaction in results 
    • High level solutions delivery including Microsoft/Cisco/Hyper-V/VMWare, Office 365, SQL, RDS, and more 
    • Good background in remote access, TCP/IP, Routing/Switches, Firewalls, connectivity, etc. 
    • Provide high-level, complex systems troubleshooting and issue resolution 
    • Serve as escalation point for system issues 
    • Ensure SLA's are met
    • Train and mentor junior team members
    • Provide sales support including
      • Assist sales team in discussing solution offerings 
      • Ensure customer needs are met
      • Provide support to sales team for any issues 
      • Work with sales team on proposal delivery 

    Qualifications

    • Bachelor's degree 
    • 5+ years of technology solutions experience 
    • 3+ years of MSP preferred
    • 3+ years of network management preferred 
    • 5+ years of server management preferred

    Certifications:
    MCSE, MCSA 10, 365 or Server 2016 are a plus 

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