PROTECH

  • Implementation Analyst

    Job ID
    2018-4496
    Location(s)
    US-FL-Fort Lauderdale
  • Overview

    We are looking for an Implementation/Business Analyst with a good technical and TV/Media understanding to support complex implementations and translate customer needs to requirements for our custom development team. This is an exciting role that includes international training/travel, excellent compensation, extensive vacation/PTO, and yearly bonuses. If you’re interested in joining a leading international software company with a top-ranked solution, apply today! 

    Responsibilities

    • Become an expert on the business elements of the television and media industry software and be willing to travel internationally for both training (3months) and client visits.  
    • Understand our customer's unique processes and ensure proper conversion into our workflow.  
    • Work closely with an international team to ensure success for our North American and LATAM customers. 
    • You will be responsible for all software modifications and working closely with every customer in the event our standard media system is unable to accommodate specific needs. 
    • Write functional specifications based on client needs to ensure successful adaptation. 
    • Train customers on be involved in installation/configuration/integration and be able to answer questions about the software. Provide on-site support when needed. 

     

    Qualifications

    • 2-4+ years of related experience including television/media/software. 
    • Good experience gathering requirements and creating functional specs. 
    • Bilingual considered a big plus (Spanish or Portuguese).
    • Willing to relocate the the greater Miami area. 
    • Able to commute to our Ft. Lauderdale office
    • Very high international and domestic travel volume involved with role. 
    • Excellent critical thinking skills and problem solving skills.
    • Able to attend an international training session (3 months) - all travel expenses including lodging is covered. 
    • Great multitasking skills especially when dealing with many customers and projects at once.   
    • Able to work in the US without sponsorship for an indefinite amount of time. 

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