• Bilingual (Spanish OR Portuguese) Software Support Professional

    Job ID
    US-FL-Fort Lauderdale
  • Overview

    We are seeking a bilingual (Spanish or Portuguese) Software Support Specialist to work with a leading company in the television/media industry. You’ll be working with an international team and assist in the implementation of systems at client sites. This is an exciting role that includes international training/travel, excellent compensation, extensive vacation/PTO, and yearly bonuses. If you’re interested in joining a leading international software company with a top-ranked solution, apply today!       


    • Become an expert on software solution for the television industry and be willing to travel internationally for both training (3 months) and client visits. 
    • Learn our system and be able to provide issue resolution for any errors using issue tracking management software.
    • Help with new software and version releases including testing any suggested fixes. 
    • Test and document new features/functionality and log any solutions to error messages. 
    • Understand our customers unique processes and ensure proper conversion into our work-flow.
    • Provide training to customers and key users as well as provide initial support, installation assistance, configuration assistance, and successful integration with our software.  
    • Work closely with an international team to ensure success for our North American and LATAM customers. 





    • 2+ years of related experience including experience in customer service/television/media/software. 
    • 2-5 years of software/product support, ideally for a software company. 
    • Interest in learning a new software.
    • Highly advanced written/spoken English.
    • Bilingual needed (Spanish or Portuguese).
    • Able to commute to our Ft. Lauderdale office 
    • Excellent critical thinking skills and problem solving skills.
    • Able to work on multiple projects at a time 
    • Able to attend an international training session (3 months) - all travel expenses including lodging is covered.
    • Willing/able to travel international to LATAM to support client trainings.
    • Able to work in the US without sponsorship for an indefinite amount of time. 


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