PROTECH

  • Desktop Technician

    Job ID
    2018-4540
    Type
    Regular Full-Time
    Location(s)
    US-Tampa
  • Overview

    We are seeking a Desktop Technician for a leading IT Management Company in Tampa, FL.  This position will be involved in all phases of fixing and maintaining all PC hardware and equipment i.e. installing, diagnosing, repairing, and upgrading.  This role will involve troubleshooting in person, by telephone, and email.  Experience working for a managed service provider is a big plus, but not required.  Must be Bilingual in Spanish 

    If you’re looking for an opportunity to join a growing brand with great benefits and career growth, apply today!

    Responsibilities

     

    • Serving as the first point of contact for customers seeking technical assistance over the phone, email or ticketing system
    • Performing remote troubleshooting as well as off-site tasks 
    • Determining the best solution based on the issue and details provided by customers
    • Walk the client through the problem-solving process
    • Daily monitoring of assigned clients

    Qualifications

     

    • Network: 1 year 
    • Microsoft Office: 1 year
    • VMWare: 1 year 
    • MCSE or A+ Certifications 
    • Bilingual in Spanish 

    Education:

    • Bachelor's Degree in Computer Science (Preferred)

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